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All made-to-order jewelry must be placed before December 6th for guaranteed holiday arrival!

Jewelry Care

Our focus on craftsmanship ensures that your pieces can be worn for years to come with proper care. Various pollutants, water, perspiration, perfumes and cleaning products can dull the appearance of precious metals. To ensure the life of your product, it is best practice to wipe it down after each wear.

Sterling Silver

Sterling Silver tarnishes in the presence of common everyday items; however, regular wear of your KYLE CAVAN silver pieces help to prevent tarnishing. We hope you wear your Kyle Cavan pieces everyday, and we recommend that you do, as it will prevent tarnishing. When not in use, store your jewelry in the pouch you received when purchased. To remove heavier tarnish wash your silver jewelry with warm water and mild soap.

Cavan Gold™ or Gold Plate over Sterling Silver 

A Cavan Gold piece is a base of Sterling Silver, plated in 12K Yellow Gold. With proper care you can extend the lifetime of your gold-plated pieces; it will all depend on how and when you wear it. Similar to silver, avoid contact with any harsh chemicals, water, perfumes and cleaning products. Constant contact with these various elements will remove the gold plating finish.

We are happy to provide further information on the best care practices for gold-plated items, and please reach out to us with any questions you have on repairing your gold-plated products at concierge@kylecavan.com. We will be able to offer a reduced-fee re-plating option depending on the condition of your product.  KYLE CAVAN is not liable for any damage to the finish of the piece if care instructions are not followed. 

14K Gold

Gold is extremely durable but can get scratched if treated roughly. Cleaning and polishing jewelry cloths will minimize the appearance of scratches. As with all precious metals, avoid water, harsh cleaning chemicals and various pollutants, as they will cause the gold to loose its luster. Most notably with gold, one must avoid chlorine, as constant contact will lead to breakage. Most jewelers are happy to polish, steam and buff out gold pieces; turnaround time is normally a day. For any care, upkeep and repairs questions regarding your gold products, please contact concierge@kylecavan.com 

Join Us

We create modern commemorative jewelry for students and alumni with style and substance.

Shipping & Returns

SHIPPING 

Items from the Crest & Symbols Collection and Architecture styles that are in-stock will ship within 5-10 business days. Specific shipping dates are included on each product page. 

Architecture Collection is made-to-order. Please allow for up to (3) weeks for delivery. 

Fine Collection (14K Gold) is made-to-order. Please allow for up to (4) weeks for delivery. 

The Enamel Collection will ship w/o 12/17 and will arrive before the holidays. 

Shipping is free on all orders over $250. 

RETURNS

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 21 days of purchase. All holiday purchases have an extended return period to January 13th.

To receive a full refund, your item must be in the same condition that you received it. Please click HERE to initiate a return.

 All sale items are final sale and cannot be refunded.

NON-RETURNABLE ITEMS

Pieces that have been customized with an engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received a refund yet, please contact us at concierge@kylecavan.com

EXCHANGES (IF APPLICABLE)

We will only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at concierge@kylecavan.com.