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Jewelry Care

Our focus on craftsmanship ensures that your pieces can be worn for years to come with proper care. Various pollutants, water, perspiration, perfumes and cleaning products can dull the appearance of precious metals. To ensure the life of your product, it is best practice to wipe it down after each wear.

Sterling Silver

Sterling Silver tarnishes in the presence of common everyday items; however, regular wear of your KYLE CAVAN silver pieces help to prevent tarnishing. We hope you wear your Kyle Cavan pieces everyday, and we recommend that you do, as it will prevent tarnishing. When not in use, store your jewelry in the pouch you received when purchased. To remove heavier tarnish wash your silver jewelry with warm water and mild soap.

Cavan Gold™ or Gold Plate over Sterling Silver 

A Cavan Gold piece is a base of Sterling Silver, plated in 12K Yellow Gold. With proper care you can extend the lifetime of your gold-plated pieces; it will all depend on how and when you wear it. Similar to silver, avoid contact with any harsh chemicals, water, perfumes and cleaning products. Constant contact with these various elements will remove the gold plating finish.

We are happy to provide further information on the best care practices for gold-plated items, and please reach out to us with any questions you have on repairing your gold-plated products at concierge@kylecavan.com. We will be able to offer a reduced-fee re-plating option depending on the condition of your product.  KYLE CAVAN is not liable for any damage to the finish of the piece if care instructions are not followed. 

14K Gold

Gold is extremely durable but can get scratched if treated roughly. Cleaning and polishing jewelry cloths will minimize the appearance of scratches. As with all precious metals, avoid water, harsh cleaning chemicals and various pollutants, as they will cause the gold to loose its luster. Most notably with gold, one must avoid chlorine, as constant contact will lead to breakage. Most jewelers are happy to polish, steam and buff out gold pieces; turnaround time is normally a day. For any care, upkeep and repairs questions regarding your gold products, please contact concierge@kylecavan.com 

Welcome!

10% off your first purchase with code EMAIL19

Shipping & Returns

SHIPPING 

We do our best to ship item(s) 10-15 business days after purchase unless the item(s) is in-stock, in which case it will ship immediately. 

Please allow for a few additional days if your item is Cavan Gold™ as it requires the extra step of dipping the piece in gold after it is created. 14K Gold pieces may take up to 4 weeks to ship.

New School Collections like Boston University, Bucknell, Fordham, Georgetown, Harvard, Quinnipiac, Elon, Florida, Illinois, Kansas, Loyola of Maryland, Miami of Ohio, Northwestern, Purdue, South Carolina, Syracuse, Texas A&M, TCU, Trinity, Vanderbilt, Virginia Tech, Wake Forest are now available. 

If you have a question about when an item will ship, please contact us at concierge@kylecavan.com

 Shipping is free on all orders over $250. 

RETURNS & EXCHANGES

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 21 days of purchase.

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.

If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order. 

NON-RETURNABLE ITEMS

Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received a refund yet, please contact us at concierge@kylecavan.com 

REPAIRS

We offer free repairs for up to 6 months after purchase. We ask that you please cover the cost to return the item and mail all returns to the below address:

KYLE CAVAN INC
177 Mott St
New York, NY 10012

If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation.