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Jewelry Care

Our focus on craftsmanship ensures that your pieces can be worn for years to come with proper care. Various pollutants, water, perspiration, perfumes and cleaning products can dull the appearance of precious metals. To ensure the life of your product, it is best practice to wipe it down after each wear.

Sterling Silver

Sterling Silver tarnishes in the presence of common everyday items; however, regular wear of your KYLE CAVAN silver pieces help to prevent tarnishing. We hope you wear your Kyle Cavan pieces everyday, and we recommend that you do, as it will prevent tarnishing. When not in use, store your jewelry in the pouch you received when purchased. To remove heavier tarnish wash your silver jewelry with warm water and mild soap.

Cavan Gold™ or Gold Plate over Sterling Silver 

A Cavan Gold piece is a base of Sterling Silver, plated in 12K Yellow Gold. With proper care you can extend the lifetime of your gold-plated pieces; it will all depend on how and when you wear it. Similar to silver, avoid contact with any harsh chemicals, water, perfumes and cleaning products. Constant contact with these various elements will remove the gold plating finish.

We are happy to provide further information on the best care practices for gold-plated items, and please reach out to us with any questions you have on repairing your gold-plated products at concierge@kylecavan.com. We will be able to offer a reduced-fee re-plating option depending on the condition of your product.  KYLE CAVAN is not liable for any damage to the finish of the piece if care instructions are not followed. 

14K Gold

Gold is extremely durable but can get scratched if treated roughly. Cleaning and polishing jewelry cloths will minimize the appearance of scratches. As with all precious metals, avoid water, harsh cleaning chemicals and various pollutants, as they will cause the gold to loose its luster. Most notably with gold, one must avoid chlorine, as constant contact will lead to breakage. Most jewelers are happy to polish, steam and buff out gold pieces; turnaround time is normally a day. For any care, upkeep and repairs questions regarding your gold products, please contact concierge@kylecavan.com 

Join Us

We create modern commemorative jewelry for students and alumni with style and substance.

Shipping & Returns

SHIPPING 

In-stock items from the Crest & Symbols Collection and select Architecture styles (Villanova, W&L, Princeton) will ship within 3-5 business days unless priority shipping is selected at check out. 

Architecture Collection is made-to-order. Please allow for up to (3) weeks for delivery. 

Fine Collection (14K Gold) is made-to-order. Please allow for up to (6) weeks for delivery. 

The Enamel Collection will ship w/o 12/4 and will arrive before the holidays. 

Shipping is free on all orders over $250. 

RETURNS

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 21 days of purchase. To receive a full refund, your item must be in the same condition that you received it.

 All sale items are final sale and cannot be refunded.

Customers are responsible for all return shipping costs and should send returns to:

 Kyle Cavan Inc.

Attn: Exchange

253 Church St, 4thFl.

New York, NY 10013

NON-RETURNABLE ITEMS

Pieces that have been customized with an engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

There are certain situations where only partial refunds are granted: (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery

 REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received a refund yet, please contact us at concierge@kylecavan.com.

EXCHANGES (IF APPLICABLE)

We will only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at concierge@kylecavan.com

 GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.