SHIPPING
Please allow up to 10-15 business days for all items to ship, with the exception of 14K gold and custom orders which take up to 15-20 business days because they are made-to-order.
If you select expedited shipping, it does not guarantee a sooner ship date only a faster arrival. However, we will try our best to ship your item(s) ASAP.
If you have a question about when an item will ship, please contact us at concierge@kylecavan.com
RETURNS & EXCHANGES
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.
To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.
If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order.
NON-RETURNABLE ITEMS
Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.
REFUNDS (IF APPLICABLE)
If your return meets the above requirements a full refund (excluding shipping costs) will be issued to your credit card or original method of payment, within a certain amount of days.
There is often some processing time before a refund is posted. If you haven’t received your refund, please contact us at concierge@kylecavan.com.
REPAIRS
We offer complimentary repairs for up to 6 months after purchase. We ask that you please cover the cost to return the item and mail all returns to the below address:
KYLE CAVAN INC
177 Mott St
New York, NY 10012
If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation.
