Orders over $250 will ship free of charge via UPS Ground.

Please review individual product pages for shipping timelines. As a small business, we are unable to ship partial orders but will do our best to accommodate you if you email our Concierge at concierge@kylecavan.com. 

SHIPPING TIMELINES:

SPECIAL GRAD TIMELINES

We are seeing unprecedented demand for our collections this season and have had to increase the timelines for our out-of-stock and custom styles to 3-4 weeks. 

That being said, we have plenty of jewelry that is ready to ship the next business day. We encourage you to review timelines on each product page before you place your orders. 

If you still want a style that is out-of-stock, we are optimistic we can deliver your order before the proposed 3-4 week timeline, but at this moment we cannot guarantee it. 

Please know our team is working around the clock to make sure you have a beautiful piece of jewelry to gift this graduation season. Thank you for being such an amazing community!

We recommend that you sign up for our emails HERE. We will be re-stocking best sellers as soon as they become available. 

General Shipping Timelines:

In-stock jewelry: Ships next business day
In-stock jewelry with back engraving: Ships in 5-8 business days
Made-to-order jewelry (includes out-of-stock items): Ships in 3-4 weeks

EXPEDITED SHIPPING:

Choosing expedited shipping at checkout does not guarantee faster production, only a faster shipping arrival. If an item in your cart is made-to-order, please allow 3-4 weeks for arrival as the jewelry is made from scratch. Once production is complete, we will ship it based on the shipping method purchased at checkout.

MADE-TO-ORDER JEWELRY:

Most personalized jewelry is MADE-TO-ORDER and will take 3-4 weeks to produce. 

Our jewelry is made in smaller batches with love and care. With over 250 College & Greek Collections, it is not sustainable for our company to keep stock of every piece of jewelry within each collection. Therefore, we offer a made-to-order option where we make your chosen piece of jewelry from scratch. This process takes about 3-4 weeks. If you need a more immediate gift, you can email our Concierge at concierge@kylecavan.com

DISCOUNT EXCEPTIONS:

We do not offer additional discounts on Archive Sale styles or Bundles since they are already discounted.

For BOGO (Buy One, Get One) discounts on earrings, you must add 2 pairs (4 pieces total) to your cart for the discount to apply.

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment. 

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return and receive a prepaid return label. 

If you are looking to exchange an item, please click HERE to initiate a return and receive a prepaid return label. The new item must be treated as a new order. 

Please note that *free returns only apply to U.S. orders.*

Pieces that have been ordered through our Custom Shop or personalized with an engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

If your return meets the above requirements, a full refund (excluding shipping costs) will be issued to your credit card or original payment method within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received your refund, please contact us at concierge@kylecavan.com.  

We offer complimentary repairs for up to 6 months after purchase.

If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority, and we will work with you to address the situation.