SHIPPING
Items from the Crest & Symbols Collection and Architecture styles that are in-stock will ship within 5-10 business days. Specific shipping dates are included on each product page.
Architecture Collection is made-to-order. Please allow for up to (3) weeks for delivery.
Fine Collection (14K Gold) is made-to-order. Please allow for up to (4) weeks for delivery.
The Enamel Collection will ship w/o 12/17 and will arrive before the holidays.
Shipping is free on all orders over $250.
RETURNS
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 21 days of purchase. All holiday purchases have an extended return period to January 13th.
To receive a full refund, your item must be in the same condition that you received it. Please click HERE to initiate a return.
All sale items are final sale and cannot be refunded.
NON-RETURNABLE ITEMS
Pieces that have been customized with an engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There is often some processing time before a refund is posted. If you haven’t received a refund yet, please contact us at concierge@kylecavan.com.
EXCHANGES (IF APPLICABLE)
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at concierge@kylecavan.com.
