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Terms & Conditions

By using the KYLE CAVAN® website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information at concierge@kylecavan.com

COPYRIGHT

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of KYLE CAVAN or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with kylecavan.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

TRADEMARKS

KYLE CAVAN® is a registered trademark. The trademarks, logos, service marks and trade names of KYLE CAVAN may not be used without our written permission.

ERRORS AND INACCURACIES

We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

DISCLAIMER OF LIABILITY

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this web site.

APPLICABLE LAW

By visiting our web site, you agree that the laws of the State of New York will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

 

KYLE CAVAN INC 

177 Mott Street 

New York NY 10012

845-461-1470

Customer Service: concierge@kylecavan.com 

Welcome!

10% off your first purchase with code EMAIL19

Shipping & Returns

SHIPPING

Graduation season is upon us! Our small team is working around the clock to ship your orders as quickly as possible. 

Much of our Sterling Silver and Cavan Gold jewelry is in-stock and can ship next business day. For questions about what's in-stock, you can e-mail concierge@kylecavan.com. 

If we do not have your jewelry in stock, please allow up to 10-15 business days for it to ship, with the exception of 14K gold and Personalized orders which can take up to 15-20 business days because they are made-to-order. 

If you select expedited shipping, it does not guarantee a sooner ship date only a faster arrival. However, we will try our best to ship your item(s) ASAP.

If you have a question about when an item will ship, please contact us at concierge@kylecavan.com

 

RETURNS & EXCHANGES

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.

If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order. 

 

NON-RETURNABLE ITEMS

Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

 

REFUNDS (IF APPLICABLE)

If your return meets the above requirements a full refund (excluding shipping costs) will be issued to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received your refund, please contact us at concierge@kylecavan.com.  

 

REPAIRS

We offer complimentary repairs for up to 6 months after purchase. We ask that you please cover the cost to return the item and mail all returns to the below address:

KYLE CAVAN INC
611 Broadway, Suite 712
New York, NY 10012

If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation. 

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