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Terms & Conditions

By using the KYLE CAVAN® website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information at concierge@kylecavan.com

COPYRIGHT

All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of KYLE CAVAN or our suppliers and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with kylecavan.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

TRADEMARKS

KYLE CAVAN® is a registered trademark. The trademarks, logos, service marks and trade names of KYLE CAVAN may not be used without our written permission.

ERRORS AND INACCURACIES

We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

DISCLAIMER OF LIABILITY

We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this web site.

APPLICABLE LAW

By visiting our web site, you agree that the laws of the State of New York will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

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Shipping & Returns

SHIPPING 

We do our best to ship item(s) 10-15 business days after purchase unless the item(s) is in-stock, in which case it will ship immediately. 

Made-to-order items often take the full amount of time. Please allow for a few additional days if your item is Cavan Gold™ as it requires the extra step of dipping the piece in gold after it is created. 

If you have a question about when an item will ship, please contact us at concierge@kylecavan.com

 Shipping is free on all orders over $250. 

RETURNS & EXCHANGES

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 21 days of purchase. All holiday purchases have an extended return period to January 13th.

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.

If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order. 

Customers are responsible for shipping costs when sending returns to KYLE CAVAN.

NON-RETURNABLE ITEMS

Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received a refund yet, please contact us at concierge@kylecavan.com.  

REPAIRS

Please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation.