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SHIPPING UPDATES DUE TO COVID-19

A Letter From Our Founders

To our customers and community: 

We’re all seeing what's happening in the news, so we wanted to take a moment to share some thoughts about what the global health crisis we're facing means for all of us.

First, we want to encourage you to take care of yourself and your loved ones. We're practicing what we preach, encouraging our employees to work from home to help keep them safe and do our part to slow the spread of the coronavirus.  

Second, we want to reassure customers that there is no indication of any disruptions in our production supply chain. As a proactive step, we've placed orders to have extra pieces in stock for the graduation season, so you can place orders with confidence. We'll update if anything changes.

On a personal note, our hearts go out to all of the students, fans and communities across the country dealing with so much change and uncertainty.  We can’t begin to imagine how you are feeling. As first-time women business owners, we’ve learned a lot about change and uncertainty first-hand, and we’ve always found inspiration and motivation in the notion that it’s the struggles in life — the unexpected turns — that make us who we are. They build character. They make us stronger. They force us to take a step back and reflect. We would not be who we are as people or a business without them.

Class of 2020 — you truly are one-of-a-kind. You should be so proud of all of your accomplishments, you are only at the beginning of your journey. This detour is just one stop on the road.  Make yourselves proud. Support your communities. Get creative. We are here for you.

If you have any questions about how we are handling the coronavirus, production or orders, e-mail: concierge@kylecavan.com

Love from (virtual) Kyle Cavan HQ,

Kyle, Elizabeth & Elizabeth

Welcome!

10% off your first purchase with code EMAIL19

Shipping & Returns

SHIPPING 

Due to the rapidly evolving situation regarding COVID-19, orders may experience delays before shipping. Please allow up to 15-20 business days for all orders, although we are doing everything we can to ship items sooner. 

The Shield and Compass collections are made in NYC and will not ship until NY State has deemed it safe to re-open. Stay safe! 

If you have a question about when an item will ship, please contact us at concierge@kylecavan.com

 Shipping is free on all orders over $250. 

RETURNS & EXCHANGES

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 21 days of purchase.

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.

If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order. 

NON-RETURNABLE ITEMS

Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

REFUNDS (IF APPLICABLE)

If your return meets the above requirements a full refund (excluding shipping costs) will be issued to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received a refund yet, please contact us at concierge@kylecavan.com 

REPAIRS

We offer free repairs for up to 6 months after purchase. We ask that you please cover the cost to return the item and mail all returns to the below address:

KYLE CAVAN INC
177 Mott St
New York, NY 10012

Please note: We are not offering repairs at the moment. Repairs will be available once operations resume in NYC. 

If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation. 

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