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All customized products are final sale.
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If your item is IN-STOCK and you’re adding back engraving, your item will ship in 5-8 business days. Most personalized jewelry is MADE-TO-ORDER, please allow 3-4 weeks for delivery.
See here for full details.
Please contact our customer support at concierge@kylecavan.com with any questions.
*Personalized pieces are final sale.*
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A special request
For special requests and custom orders, please email concierge@kylecavan.com.
In-stock jewelry: Ships next business day
In-stock jewelry with back engraving: Ships in 5-8 business days
Made-to-order jewelry: Ships in 3-4 weeks
Choosing expedited shipping does not guarantee faster production, only a faster arrival. However, we will try our best to ship your item(s) as soon as possible.
If you have a question about when an item will ship, please contact us at concierge@kylecavan.com
RETURNS & EXCHANGES
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.
To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.
If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order.
NON-RETURNABLE ITEMS
Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and/or if we made a mistake with your order.
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Great quality, classic design. Great customer service. I bought 2 and wear them on gold hoops.
It was much smaller than I expected. I guess that I didn't look at the dimensions. It is like dime sized and I was expecting a charm more like the size of a nickel.
This is the perfect gift for graduation! Well made.
Bought the bundle for my daughter who is a Chi Omega. Nice quality, but the owl is a lot smaller than expected.
We're delighted to hear that your daughter loves her Chi Omega Charm Bundle,Lee! While we understand that the owl charm's size may have been smaller than anticipated, we intentionally design our pieces to be delicately sized for everyday wear and layering versatility. We hope these charms serve as beautiful reminders of your daughter's Chi Omega experience for years to come!
Nice size charm unique to Ohio State! I usually wear it on a 16” gold chain. The quality workmanship by Kyle Cavan is extremely important to me in buying any type of jewelry. I also bought the Ohio Stadium Rotunda pendant. 👍🏻👍🏻
Thank you so much for your kind feedback, Paula! We are truly delighted to hear that you love your new Ohio State O Letter Charm. We're so glad to hear that you appreciate the quality workmanship that goes into each piece we create. We're also thrilled that you've added the Ohio Stadium Rotunda pendant to your collection - what a beautiful way to showcase your Buckeye pride! We hope these meaningful pieces bring you cherished memories for many wonderful occasions to come. Your support means the world to us!