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All customized products are final sale.
You must fill out at least one line.
If your item is IN-STOCK and you’re adding back engraving, your item will ship in 5-8 business days. Most personalized jewelry is MADE-TO-ORDER, please allow 3-4 weeks for delivery.
See here for full details.
Please contact our customer support at concierge@kylecavan.com with any questions.
*Personalized pieces are final sale.*
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A special request
For special requests and custom orders, please email concierge@kylecavan.com.
Build your own stack by starting with our classic Cable Chain.
In-stock jewelry: Ships next business day
In-stock jewelry with back engraving: Ships in 5-8 business days
Made-to-order jewelry: Ships in 3-4 weeks
Choosing expedited shipping does not guarantee faster production, only a faster arrival. However, we will try our best to ship your item(s) as soon as possible.
If you have a question about when an item will ship, please contact us at concierge@kylecavan.com
RETURNS & EXCHANGES
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.
To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.
If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order.
NON-RETURNABLE ITEMS
Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and/or if we made a mistake with your order.
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We chose this smaller chain as a graduation gift for our daughter to go with an arch charm. Our daughter is shorter, & I thought a smaller chain would compliment her better. It came quickly & was packaged well. I hope she likes it as much as we do.
I wear this all the time and put different charms on it. love!
Thank you so much for your kind feedback, Rachel! We are truly delighted to hear that you love your Cable Chain. It's wonderful to know that you enjoy its versatility and have fun styling it with different charms! We hope this cherished chain brings you wonderful memories for many occasions to come. Your support means the world to us!
The Cavan gold cable chain is beautiful. It accentuates the pendant well.
We are truly delighted to hear that you love your Cable Chain, Deborah! It's wonderful to know that the chain beautifully complements your pendant - creating that perfect combination is so important to us! We hope you enjoy wearing your chain for many wonderful occasions to come.
I like the chain but wished it came in a longer length.
Thank you for your feedback, Mary Jane. We do offer this Cable Chain in a longer length of 20"-22" inches, which can be found here: https://kylecavan.com/collections/chains/products/cable-chain?variant=39282624725094.
Please don't hesitate to reach out to us at: concierge@kylecavan.com if you would like to receive this longer chain instead!
nice sterling silver chain, perfect length
Thank you so much for your kind feedback, Sherri! We are truly glad to hear that you love the sterling silver chain you purchased and that the length is perfect for your needs. We hope you wear it for many wonderful occasions and truly appreciate your support. Wishing you a happy holidays!