Amazing Repair & Customer Service!!!
I’m SO impressed with the customer service I received from this company. I purchased this item from my alma matar’s university co-op store & it was perfect. I loved it so much. So I was truly devastated when I accidentally broke the latch! I contacted Kyle Cavan not expecting much, to be honest, but I thought I’d give it a shot because I treasured the bracelet so much. They got back to me extremely quickly & after requesting photos of the broken piece, they immediately said they would repair it for free if I just mailed it to them. Throughout the whole time they were highly communicative & supportive. The turnaround time was very impressive & the repaired piece is as perfect as when I bought it new. I cannot praise this company highly enough and I absolutely plan to purchase more of their jewelry in the future. Thank you so much for such a smooth, stress-relieving experience!!!!! You have my business forever!!!!
Kyle Cavan Jewelry
Thank you so much for taking the time to share this incredibly kind and thoughtful review, Katie! We’re truly honored by your words and so grateful for your trust in us.
We know how meaningful a piece like the Texas Exes Citrine Bracelet can be, so we’re really glad we could help make things right and get it back to you looking just as perfect as when you first received it. Hearing that the repair process felt smooth and stress-free means everything to our team.
We truly appreciate your support and look forward to creating many more meaningful pieces for you in the future.