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All customized products are final sale.
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If your item is IN-STOCK and you’re adding back engraving, your item will ship in 5-8 business days. Most personalized jewelry is MADE-TO-ORDER, please allow 3-4 weeks for delivery.
See here for full details.
Please contact our customer support at concierge@kylecavan.com with any questions.
*Personalized pieces are final sale.*
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A special request
For special requests and custom orders, please email concierge@kylecavan.com.
Inspired by Tillman Hall at Clemson University, this beautiful necklace can be worn for years after graduation. Wherever you go, keep a piece of Clemson always.
In-stock jewelry: Ships next business day
In-stock jewelry with back engraving: Ships in 5-8 business days
Made-to-order jewelry: Ships in 3-4 weeks
Choosing expedited shipping does not guarantee faster production, only a faster arrival. However, we will try our best to ship your item(s) as soon as possible.
If you have a question about when an item will ship, please contact us at concierge@kylecavan.com
RETURNS & EXCHANGES
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.
To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.
If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order.
NON-RETURNABLE ITEMS
Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and/or if we made a mistake with your order.
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Great craftsmanship. My daughter loves it!!
Beautiful pendant of Denny Chimes. I got the sterling silver.
Looks great & seems to be made well.
I have been waiting for the opportunity to write my review…we ordered this necklace for my daughter’s graduation gift and it arrived weeks before graduation, however upon closer inspection on the morning of graduation we realized it was the wrong necklace. I sent an email figuring we’d get it straight but there was no way she’d have it for her party. Not only did I receive an email back within an hour but then a follow up call where they sent me the correct piece overnight to a different address to ensure she had her gift. The necklace is beautiful and she loves it but that kind of customer service at a time where it doesn’t seem to be a priority for most companies sets them far above the rest! Thank you!
Thank you so much for your kind feedback, Linda! We are truly delighted to hear about your experience with our customer service team, especially during such a meaningful occasion as your daughter's graduation. It warms our heart to know that we were able to quickly resolve the situation and ensure your daughter received her Clemson Tillman Hall Necklace in time for her special celebration. We're thrilled to hear that she loves her necklace - we hope this cherished piece brings her wonderful memories of Clemson for many occasions to come. Your support and understanding means the world to us!
Beautiful. Only gets better once you receive it in person!
Love!