Adding to your order
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All customized products are final sale.
You must fill out at least one line.
If your item is IN-STOCK and you’re adding back engraving, your item will ship in 5-10 business days. Most personalized jewelry is MADE-TO-ORDER, please allow 2-4 weeks for delivery.
See here for full details.
Please contact our customer support at concierge@kylecavan.com with any questions.
*Personalized pieces are final sale.*
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A special request
For special requests and custom orders, please email concierge@kylecavan.com.
Please email us with any specific questions at concierge@kylecavan.com
In-stock jewelry: Ships next business day
In-stock jewelry with back engraving: Ships in 5-10 business days
Made-to-order jewelry: Ships in 2-4 weeks
Choosing expedited shipping does not guarantee faster production, only a faster arrival. However, we will try our best to ship your item(s) as soon as possible.
If you have a question about when an item will ship, please contact us at concierge@kylecavan.com
RETURNS & EXCHANGES
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.
To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.
If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order.
NON-RETURNABLE ITEMS
Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and/or if we made a mistake with your order.
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Added to Auburn crest and longitude/ latitude bar along with citrine for a Christmas gift for my nieces. Had previously received both as a gift, and loved the look!
Added to the Auburn Crest and longitude/latitude bar for Auburn, along with the sapphire. Love the look!
Thank you so much for sharing your experience, Shawna! We’re thrilled to hear that you love the look of the Citrine and Sapphire gemstones. It’s wonderful that you’re gifting them to your nieces; what a thoughtful present!
We really appreciate your support and are so glad our pieces could bring joy to you and your loved ones.
The Amethyst Gemstone was a Beautiful addition to the KSU Starburst necklace
Thank you so much for sharing your experience, Adena! We’re so happy to hear that the Amethyst Gemstone added a special touch to the KSU Starburst necklace. It’s wonderful to know it made a meaningful gift for your loved one.
We truly appreciate your support and hope it continues to be cherished!
This gemstone looks nice with the necklace I purchased
Thank you for taking the time to share your feedback, Heidi! We’re happy to hear that the Garnet Gemstone complements your necklace so well. It adds such a lovely touch of color and elegance. We truly appreciate your support! We hope this piece continues to bring a special touch to your collection.
I love my diamond cross! Thanks!
Jenny, NW Calif.
Thank you so much for sharing this, Jenny! We’re so happy to hear that you love your Diamond Cross Charm. Knowing it brings you joy truly means the world to us.
Sending you love all the way to NW California!