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GDPR Compliance

Data Rectification

You can use the links below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Welcome!

10% off your first purchase with code EMAIL19

Shipping & Returns

SHIPPING

Please allow up to 10-15 business days for all items to ship, with the exception of 14K gold and custom orders which take up to 15-20 business days because they are made-to-order.  

If you have a question about when an item will ship, please contact us at concierge@kylecavan.com

RETURNS & EXCHANGES

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.

If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order. 

NON-RETURNABLE ITEMS

Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.

REFUNDS (IF APPLICABLE)

If your return meets the above requirements a full refund (excluding shipping costs) will be issued to your credit card or original method of payment, within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received your refund, please contact us at concierge@kylecavan.com 

REPAIRS

We offer complimentary repairs for up to 6 months after purchase. We ask that you please cover the cost to return the item and mail all returns to the below address:

KYLE CAVAN INC
177 Mott St
New York, NY 10012

If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation. 

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