SHIPPING
Graduation season is upon us! Our small team is working around the clock to ship your orders as quickly as possible.Â
Much of our Sterling Silver and Cavan Gold jewelry is in-stock and can ship next business day. For questions about what's in-stock, you can e-mail concierge@kylecavan.com.Â
If we do not have your jewelry in stock, please allow up to 10-15 business days for it to ship, with the exception of 14K gold and Personalized orders which can take up to 15-20 business days because they are made-to-order.Â
If you select expedited shipping, it does not guarantee a sooner ship date only a faster arrival. However, we will try our best to ship your item(s) ASAP.
If you have a question about when an item will ship, please contact us at concierge@kylecavan.com
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RETURNS & EXCHANGES
If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment.
To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return.
If you are looking to exchange an item, please click HERE to initiate a return. The new item must be treated as a new order.Â
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NON-RETURNABLE ITEMS
Pieces that are on sale or have been customized with engraving are not eligible for a return unless it is damaged or broken upon receipt and or if we made a mistake with your order.
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REFUNDS (IF APPLICABLE)
If your return meets the above requirements a full refund (excluding shipping costs) will be issued to your credit card or original method of payment, within a certain amount of days.
There is often some processing time before a refund is posted. If you haven’t received your refund, please contact us at concierge@kylecavan.com. Â
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REPAIRS
We offer complimentary repairs for up to 6 months after purchase. We ask that you please cover the cost to return the item and mail all returns to the below address:
KYLE CAVAN INC
177 Mott St
New York, NY 10012
If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority and we will work with you to address the situation.Â
