Orders over $250 will ship free of charge via UPS Ground.

Please review individual product pages for shipping timelines. As a small business, we are unable to ship partial orders but will do our best to accommodate you if you email our Concierge at concierge@kylecavan.com. 

Each order includes 1 (one) complimentary Polishing Cloth. If you would like additional Polishing Cloths, please add them to your cart at checkout under the "Add a Bestseller" section. 

As we enter our peak season, processing and delivery times may be longer than usual. Our team is committed to maintaining the highest level of quality and care while preparing your order. We truly appreciate your patience and understanding during this time. 

SHIPPING TIMELINES:

Holiday 2025 Shipping Timelines:

Friday 11/14: Last day for Custom/Made-to-order Cavan Gold, expected delivery by 12/25.

Monday 11/24: Last day for Custom/Made-to-order 14K Gold and Sterling Silver, expected delivery by 12/25.

Monday 12/8: Last day for in-stock Cavan Gold personalization, expected delivery by 12/25.

Monday 12/15: Last day for in-stock Sterling Silver & 14K Gold coin personalization, expected delivery by 12/25.

Wednesday 12/17: Last day for in-stock Ground Shipping, expected delivery by 12/25.

Use the UPS shipping calculator to put in your specific city for more information. Use New York City as the shipping city, and enter your shipping address for the most accurate prediction.

Monday 12/22: Last day for in-stock Overnight Shipping, expected delivery by 12/25.

Use the UPS shipping calculator to put in your specific city for more information. Use New York City as the shipping city, and enter your shipping address for the most accurate prediction.

Any in-stock orders placed after 12/23 at 5:00PM EST will ship the week of 1/5/26.

General Shipping Timelines:

In-stock jewelry: Ships in 1-2 business days

In-stock jewelry with back engraving (personalized): Ships in 5-10 business days

Made-to-order jewelry (includes out-of-stock items): Ships between 1/12-1/30

Custom jewelry: Ships in 4-6 weeks

Texas A&M Aggie Ring Crest Styles: Ships in 4-6 weeks

Diamond Florentine Pendant: Ships in 8 weeks

EXPEDITED SHIPPING:

Choosing expedited shipping at checkout does not guarantee faster production, only a faster shipping arrival. If an item in your cart is made-to-order, please allow 4-6 weeks for arrival as the jewelry is made from scratch. Once production is complete, we will ship it based on the shipping method purchased at checkout.

MADE-TO-ORDER JEWELRY:

Most personalized jewelry is MADE-TO-ORDER and will ship between 1/12/26 and 1/30/26. 

Our jewelry is made in smaller batches with love and care. With over 250 College & Greek Collections, it is not sustainable for our company to keep stock of every piece of jewelry within each collection. Therefore, we offer a made-to-order option where we make your chosen piece of jewelry from scratch. This process takes about 4-6 weeks. If you need a more immediate gift, you can email our Concierge at concierge@kylecavan.com

CUSTOM JEWELRY:

Our Custom Shop styles are completely MADE-TO-ORDER and will take 4-6 weeks to produce. 

If you need a more immediate gift, you can email our Concierge at concierge@kylecavan.com

If you are not 100% satisfied with your order from KYLE CAVAN, we will gladly refund you within 30 days after shipment and can offer store credit up to 45 days after shipment. 

To receive a full refund on an item, your item must be in the same condition that you received it. Please click HERE to initiate a return and receive a prepaid return label. 

If you are looking to exchange an item, please click HERE to initiate a return and receive a prepaid return label. The new item must be treated as a new order. 

Please note that *free returns only apply to U.S. orders.*

Pieces that have been ordered through our Custom Shop or personalized with an engraving are not eligible for a return unless it is damaged or broken upon receipt and/or if we made a mistake with your order. 

If your return meets the above requirements, a full refund (excluding shipping costs) will be issued to your credit card or original payment method within a certain amount of days.

There is often some processing time before a refund is posted. If you haven’t received your refund, please contact us at concierge@kylecavan.com.  

We offer complimentary repairs for up to 6 months after purchase.

If you have any questions, please contact us at concierge@kylecavan.com about repairs. Your satisfaction is our highest priority, and we will work with you to address the situation.